Our Policies
Everything you need to know about how we work
Mission Statement
“To create a practice environment that provides the highest quality of care and service for the patient and the best possible professional satisfaction for the physicians, nurses and staff.”
Welcome to Derry Urgent Care Clinic. Our staff and doctors look forward to providing you with the best of care.
Office Hours
We are open Monday through Thursday 9:00am–5:00pm, Friday 9:00am–4:30pm, and Saturday 9:00am–2:00pm. Saturdays are exclusively for walk-in visits. We are closed on Sundays and all Statutory Holidays.
If you feel you have a life-threatening emergency, please call 911 immediately.
Appointments
All visits are by appointment only and will be booked with your regular doctor, except in emergencies. Same-day appointments are usually available for urgent illness for existing patients.
When booking, please inform staff of the nature of your problem so they can allocate appropriate time. Also notify staff if you need a form or note completed.
If you miss an appointment without 24 hours notice, you will be billed at Ontario Medical Association recommended rates.
Phone Calls
Phone calls are handled by our office staff. If you wish to speak to a doctor, it is preferable to make an appointment so the problem can be properly assessed. Please do not ask for a diagnosis or new prescription by phone.
Prescriptions
Your doctor will give written prescriptions for the maximum length of time. The best time to get a refill is at your appointment. We do not provide telephone or fax prescriptions without assessment by your doctor.
During walk-in hours, prescriptions for controlled substances will not be issued to patients who are not established with one of our doctors as their family physician.
Lab and X-Ray Tests
Our office will only contact you if your tests are abnormal. Please allow a minimum of five business days after your test before calling to inquire about results. You are welcome to call the clinic to ask whether results are in and if the doctor wishes to see you.
Consultations and Specialists
When a specialist opinion is in the best interest of your health, your doctor will write a consultation request and staff will arrange the appointment. Please do not arrange specialist care for a new problem without first discussing it with your doctor in person.
Preventive Services
When our records indicate you are overdue for recommended immunizations or screening tests, we will call to remind you and book an appointment. If you think you are due for an immunization or test, please contact our office.
Insured Services (OHIP)
You must present your valid health card each time you come to the office. Patients without a valid health card will be asked for payment. If you move or change contact information, please notify us so we have current details on file.
Uninsured Services (Not Covered by OHIP)
For services not covered by provincial health plans, current charges are posted in our waiting and examining rooms. You can also view our full fee schedule on the Uninsured Services page.